We understand that sometimes merchandise needs to be returned, and want to ensure a hassle-free return process for our valued customers, so we have established the following return guidelines:
Your first course of action is to contact whoever the purchase was made through. If it was from one of our dealers, you will have to initiate this process through them. Otherwise, if you placed the order through G-Force, contact us directly for an RMA number. Regardless of whether you are a retail or wholesale customer, no packages will be accepted without the issued number being clearly marked on and inside the outer box. A copy of the original invoice will also be needed.
Returned merchandise will be accepted within 30 days of receipt of your shipment and must be in new, unused, and resalable condition. This means that all original accessories, packaging, tags, etc., must be included. We cannot accept returns for items that have been used or damaged in any way. Also, please refrain from making marks of any type on the retail packaging itself.
Returns must be shipped prepaid. For your security, we highly suggest sending your return via UPS, FedEx, or USPS Priority Mail so tracking can be utilized if needed. G-FORCE is not liable for packages that are damaged or lost in transit.
If the returned merchandise is not in new condition, no credit will be issued, and the item may receive a restocking fee or be returned at your expense. Note that special order items, closeout/clearance products, and custom items are not returnable.
We appreciate your business and are committed to providing you with the best possible customer service. If you have any questions or concerns regarding our return policy, please do not hesitate to contact us.
