Returned merchandise are accepted within 30 days of receipt of your shipment and must be in new, unused and resalable condition, with all original accessories, packaging, tags, etc. included. Returns must be shipped prepaid. For your security, we highly suggest sending your return via a traceable manner (such as UPS, FedEx, or USPS Priority Mail). G-FORCE is not liable for packages that are damaged in transit or not received. Please do not use the retail packaging as your shipping container or make any marks on the retail packaging as this will make the item unsaleable. No credit will be issued for items not in new condition and such items may receive a minimum 15% restocking fee, or refused and returned at your expense. Special order items, closeout/clearance products, and custom items are not returnable.